Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept ALL major Credit & Debit cards. (Choose option 'HSBC Card Processing' when paying by this method)

If you wish to pay by Bank Draft then you must order online as normal, click checkout and complete all your details, When it asks you for payment method - choose 'Bank Draft / Cash by Post' option.You will receive a confirmation of your order and you must send the Bank Draft to: Get Through Guides Ltd, Unit 2, 308A Melton Road, Leicester, LE4 7SL

If a product is unavaliable for immediate despatch, your order will remain as a back order and will be despatched once the item is in stock.

Shipping And Handling

What are the Postage & Packing charges?

UK & EUROPE

ALL OTHER COUNTRIES CLICK HERE

Notes

• All delivery times are approximate and are subject to availability of stock.
• Orders MUST be received before 12.00pm (the cut off time for that days deliveries) for dispatch the same workingday. Orders received after this cut off time will be dispatched the following working day.
• *International Scheduled delivery is via normal post and is beyond normal tracking capabilities. There could be delays by your countries postal service if using this option
• Courier collections from our warehouse in Leicester (UK) will be charged an administration fee of 2.50 per item ordered to cover Packing & Administration costs incurred.

Get Through Guides Ltd undertake and do our utmost to deliver to you within the estimated times but we cannot make any guarantees. You will be required to sign on receipt of your order. Please make sure there will be someone available to collect the parcel and sign for the order when it is delivered. Returned consignments due to customer not present / non-delivery will be liable for the delivery costs and WILL always be deducted from your account.

When ordering goods for delivery outside of the EU, you may be subject to import duties and taxes which are levied by your government once the package reaches your country. Any additional charges for customs clearance must be met by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please also note that when ordering from ourselves you are considered the importer and must comply with all laws and regulations of your country.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Back Orders

If your item is not in stock, we will back order for you.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Personal data security is one of our main priorities. Consequently, we will endeavor to implement every reasonable technical measure to prevent any data loss or diversion during the collection and storage of the data that you have given us.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 845 257 5729

Privacy Policy

Get Through Guides do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

PLEASE NOTE:

In case of return of items, please email us at onlinesales@getthroughguides.com or call us on 0845 257 5729 to obtain your 'returns reference number'
ITEMS RETURNED WITHOUT THIS NUMBER WILL NOT BE ACCEPTED.

7-Day Return Guarantee Policy

If for any reason you are unhappy with the items purchased, you can return them to us, as long as they are unopened and in their original packaging / condition within 7 days of date of receipt. Please ensure the package is unopened (with any seals and shrink-wrap intact) and we will issue a full refund of the price of the items. However in case of faulty items we can accept the return of opened items. Any postage or courier charges incurred in making such returns will be at the customer cost unless the items are damaged, faulty or sent in error.

On end of the 7-day return guarantee period

After the 7-day period, we will only accept returns of items in the following circumstances:

1. In case of faulty or damaged items found: We will give you a full refund or replace the items when we receive the items back from you.
2. In case, where items were incorrectly supplied by us: We will issue a full refund when we receive the items back from you.

Packaging and returning the items

Items to be returned should be well packed by you and sent to:

Get Through Guides Ltd
Unit 2
308A Melton Road
Leicester
LE4 7SL
UK

All postage / courier charges incurred in making such returns will be at the customer cost unless the items are damaged, faulty or sent in error.

(Important note: In case of return of a bulk order, please call on 0845 257 5729 for further details.)

Please allow min. 14 days for returns to be processed. We will refund postage of damaged and faulty items only if we are satisfied that you used the most economical method of return.

Damage

In case of damage of items, for reasons other than our fault, we will not accept the return or make a refund. Although we will notify you in such circumstance and then you will be required to collect the rejected items. If you haven't collected your items within 30 days of us notifying you, we will not be liable for the items and will dispose of the items.

Statutory rights

Our returns policy does not affect your statutory rights.